Pricing
Three ways people pay for our services, and the pricing works differently for each. Whichever applies to you, prices are discussed and agreed in writing before any service starts — you will never see a charge you have not already seen in your agreement.
NDIS pricing
My Centred Care charges in line with the NDIS Pricing Arrangements and Price Limits published by the National Disability Insurance Agency. We do not charge above the applicable price limit for a support.
Because the limits depend on the support category, the day and time of the service, and how your plan is managed, we quote against your actual plan rather than publishing a single list. Send us your plan or the supports you are after and we will come back with the rates that apply to you.
NDIS Pricing Arrangements and Price Limits- Charged at or below the current NDIS price limits
- No separate charge for routine administration
- Standard provider travel within metro Adelaide included
- Rates confirmed in your Service Agreement before support starts
- Self-managed, plan-managed and NDIA-managed participants all welcome
Support at Home price list
Effective 1 July 2026 · Version 1.1
These are the prices My Centred Care most frequently charges for Support at Home services. Prices include direct worker time, rostering, administration, supervision, compliance, insurance, quality management, standard provider travel within the Adelaide metropolitan area and a reasonable operating margin.
Download the full price listPDF · 178 KBStandard service prices
Standard hours: Monday to Friday, 6:00am to 8:00pm, excluding public holidays.
| Service group | Service | Unit | Standard rate |
|---|---|---|---|
| Care Management | Care management | Per hour | $130.00 |
| Care Management | Restorative care management | Per hour | $150.00 |
| Clinical | Enrolled Nurse | Per hour | $150.00 |
| Clinical | Registered Nurse | Per hour | $175.00 |
| Clinical | Nursing assessment / care plan review by RN | Per hour | $180.00 |
| Independence | Personal care | Per hour | $110.00 |
| Independence | Social support / community engagement | Per hour | $110.00 |
| Independence | Shopping assistance | Per hour | $110.00 |
| Independence | Accompanied appointments / activities | Per hour | $110.00 |
| Independence | Respite support in the home / community | Per hour | $115.00 |
| Independence | Group social support / group community activity | Per participant / per hour | $35.00 |
| Everyday Living | Domestic assistance / general cleaning / laundry | Per hour | $100.00 |
| Everyday Living | Meal preparation | Per hour | $100.00 |
| Everyday Living | Home maintenance / light gardening | Per hour | $110.00 |
Scroll the table sideways to see all columns. Prices are GST inclusive where GST applies, and are confirmed in writing before services start.
Terms and conditions
Agreement before services
Prices are discussed and agreed with each participant or representative before services commence, and recorded in the Service Agreement or written confirmation.
No separate routine administration or provider travel fee
Routine administration and standard provider travel within the Adelaide metropolitan area are included in the listed service price and are not charged separately.
Minimum booking and billing increments
The standard minimum booking is 1 hour. After the minimum booking, services are generally billed in 15-minute increments unless otherwise agreed. Longer minimum bookings may apply for complex supports, weekends, public holidays or long-distance travel.
Cancellations and no-shows
We ask for at least 24 hours’ notice to cancel or change a service. With less notice, or if the participant is not available at the agreed time and place, MCC may charge up to 100% of the scheduled fee where the worker cannot reasonably be redeployed. Nursing, group activities, transport and subcontracted services may require 48 hours’ notice. Fees generally do not apply for circumstances outside the participant’s reasonable control, such as unplanned hospitalisation or medical emergency.
Participant contributions
You may be asked to pay a contribution depending on your Support at Home contribution assessment, the service type and how much service you receive. Rates are determined by an income and assets assessment through Services Australia, or the Department of Veterans’ Affairs where applicable. Participants generally do not contribute to clinical supports such as nursing care.
Out-of-pocket expenses, goods and equipment
Parking, tolls, entry fees, tickets, meals, shopping items and requested cleaning products are not included unless stated, and are agreed before purchase. Household items, groceries, continence products, clinical consumables, equipment, assistive technology and home modifications are not included in hourly rates unless specifically agreed.
Self-managed participants and third-party providers
Where a self-managed participant chooses their own third-party provider or worker and MCC agrees to arrange or manage that service, an administration/overhead fee of up to 10% of the third-party price may apply. Any third-party price and overhead is agreed in writing before the service is confirmed.
Subcontracted or externally sourced services
Where MCC arranges an external provider or contractor to deliver an approved service on our behalf, this is discussed and agreed with you beforehand. MCC remains responsible for oversight of services delivered on its behalf.
Complex or high-risk services
MCC may require a risk assessment, care plan review, additional staff, RN oversight, specialist equipment or a quoted price before confirming complex or high-risk services.
Price review
MCC reviews published prices regularly so they stay consistent with Support at Home requirements, operating costs and applicable legislation. Where prices change, participants or representatives are notified in advance where required.
GST
Prices are GST inclusive where GST applies. Government-funded aged care services may be GST-free depending on the service and funding arrangement.
Quality and safety
All services are delivered in line with the Aged Care Code of Conduct, applicable Aged Care Quality Standards, MCC policies and procedures, staff scope of practice, worker screening requirements and clinical governance requirements where relevant.
Service notes
- Support workers do not perform clinical nursing tasks unless appropriately qualified, trained and authorised under MCC clinical governance processes.
- Registered Nurse services are delivered by an AHPRA-registered Registered Nurse within scope of practice.
- Enrolled Nurse services are delivered by an AHPRA-registered Enrolled Nurse under Registered Nurse supervision, where clinically appropriate and within scope of practice.
- Home maintenance and light gardening cover low-risk tasks only. Building, electrical, plumbing, roofing, tree lopping, pest control and other licensed or high-risk work is excluded unless arranged through an appropriately qualified provider and agreed before service.
- Participant transport is different from provider travel. Provider travel to attend routine metro services is included in the hourly rate; participant transport applies when the participant travels in an MCC or staff vehicle.
- Group social support may include outings, cafe visits, walking groups, craft, games, shopping groups and other agreed group activities. Activity costs, meals, entry fees, parking and transport are not included unless stated, and are agreed before the activity.
Private care
Not everyone has NDIS or Support at Home funding, and not everyone wants to wait for an assessment to get help at home. We deliver the same services privately, paid for directly by you or your family.
Private care is quoted individually, because it depends entirely on what you need and how often — a weekly clean is a very different arrangement from daily personal care or overnight support. Tell us what you are after and we will put a written quote together, at no cost and with no obligation.
- No assessment, waiting list or funding approval needed
- Start with as little or as much support as you want
- The same screened workers and nursing oversight as our funded services
- A written quote before anything begins, and no lock-in contract
Tell us what support you are looking for, how often, and where in Adelaide you are — that is enough for us to come back with a quote.
Not sure which support is right for you?
Have a no-obligation chat with our team. We can explain how NDIS and Support at Home funding works, the services we provide and the likely costs before you make a decision.